How can we help?

You receive a confirmation email within a few minutes with your order number. If it hasn't arrived, check your spam folder or contact us with the email you used.

Contact us as soon as possible. We can change or cancel an order until it is packed, usually within a few hours on business days.

Yes, if the order hasn't been packed. Reply to your confirmation email with the message and we'll add it.

In Canada, orders arrive in 2 to 5 business days after dispatch. We dispatch orders placed before 2 pm ET the same business day. The exact dates are shown in your bag and at checkout.

Shipping in Canada is complimentary over the amount shown in your bag. Below it, the cost is calculated at checkout before you pay.

International shipping is on its way. When it opens, prices, duties and delivery dates will be shown before checkout.

Your shipping email has a tracking link. You can also sign in to your account or use Track your order with your order number and email.

Return unworn pieces with their tags within 30 days of delivery for a full refund. Pieces marked Final sale can't be returned.

Sign in to your account, open the order and choose Return, or contact us with your order number. We'll send a prepaid label for Canadian orders.

We refund to your original payment method within 5 business days of receiving the return. Your bank may take a few more days to show it.

Yes. Start a return for the piece and tell us the size you'd like; we reserve it while the original travels back.

Every product page shows the fit, what our model wears and a size guide with body measurements in centimetres and inches.

Classic Fit is the most generous, Custom Slim is trimmer through the body and Slim Fit is closest from shoulder to hem. The Fit Guide compares them side by side.

In Classic and Custom Slim Fit choose the larger size. In Slim Fit choose the larger size only if you want more room.

Yes. Every piece is bought directly from the brand or its authorized distributors and arrives with its original tags and packaging.

Outlet pieces come from earlier seasons and surplus stock. The struck-through price is what the piece sold for at full price.

Contact us with your order number and a photo. If we can't resolve it, we refund you in full, including shipping.

Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay and PayPal. The methods available to you are shown at checkout.

Checkout is run by Shopify on an encrypted connection. We never see or store your full card number.

Your payment is taken when you place the order. If a piece turns out to be unavailable, we refund it straight away.

Prices are shown before taxes. Canadian sales taxes for your province are added at checkout.

No. You can check out as a guest. An account lets you see your orders, start returns and save addresses.

Choose the account icon and enter your email. We send a one-time code, so there is no password to remember.

Our free membership: early access to new arrivals, The Private Room with members-only prices and priority client services.